Frequently Asked Questions

Questions and Answers JomKiss.

Troubleshooting Any Issue as Much as Possible

Q: How long does it take for my deposit to approve?
Usually less than 5 minutes, if all details are correctly submitted.

Q: What is the minimum withdrawal amount?
Minimum withdrawal amount is MYR 30 per transaction.

Q: What is the maximum amount of times I can request withdrawal per day?
No Limit of number of times for members to request withdrawal everyday.

Q: How long does it take for my withdrawal to approve?
Usually take time up to 15 - 30 minutes depending on the volume of player that request withdrawal at the same time.

Q: How can I get / retrieve my 918kiss or other Game ID and Password?
After login to your account, you may click on the product on you main screen. You will see your 918kiss ID and password after you click in.

Q: How can I transfer credit to other game?
After you made deposit, the credit will automatically credited into your 918Kiss ID. If you wish to play other games, you may click on the "Transfer" button and select from 918kiss and transfer amount of credit to your desired games.

Q: Help! I've forgotten my account password. What should I do?

Q: I did not receive the 4-digit SMS TAC even after multiple resend attempts. What do I do?
Kindly try in another 15 minutes. If the problems still persists, please contact our customer service LiveChat for assistance.